Terms & Conditions
Last Updated: March 6, 2026
1. Agreement to Terms
By accessing and using the StarLux Travels website and services, you accept and agree to be bound by the terms and provision of this agreement. StarLux Travel Service Pvt Ltd ("we," "us," or "our") provides travel booking services as an intermediary between customers and travel service providers.
2. Service Description
StarLux Travels operates as a travel booking platform that connects customers with various travel service providers including:
- Airlines for flight bookings
- Hotels and accommodation providers
- Car rental companies
- Travel insurance providers
- Tour and activity operators
We are not directly affiliated with any airline companies and act as an intermediary service that may connect you to third-party service providers to fulfill your travel bookings.
3. Booking and Payment Terms
3.1 Booking Process
All bookings are subject to availability and confirmation by the respective service providers. Prices displayed are subject to change until booking is confirmed and payment is processed.
3.2 Payment
Payment is required at the time of booking. We accept major credit cards and other payment methods as displayed on our website. All transactions are processed securely.
3.3 Service Fees
Service fees may apply to bookings and will be clearly disclosed before payment. These fees cover our booking services and customer support.
4. Cancellation and Refund Policy
4.1 Cancellation Rights
Cancellation policies vary by service provider and booking type. Specific cancellation terms will be provided at the time of booking and in your confirmation email.
4.2 Refund Processing
Refunds, when applicable, will be processed according to the service provider's policies. Refund timeframes vary but typically take 7-14 business days to appear on your original payment method.
5. Customer Responsibilities
- Provide accurate and complete information for all bookings
- Ensure passport validity and obtain necessary travel documents
- Arrive at airports and hotels according to check-in requirements
- Comply with all airline and accommodation policies
- Review and understand cancellation and change policies before booking
6. Limitation of Liability
StarLux Travels acts as an intermediary between customers and service providers. We are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any service providers or for any personal injuries, death, property damage, or other damages or expenses resulting from service provider offerings.
7. Force Majeure
We are not responsible for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, war, terrorism, pandemics, or other force majeure events.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in our Privacy Policy.
9. Governing Law
These terms and conditions are governed by the laws of Wyoming, United States. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Wyoming.
10. Contact Information
StarLux Travel Service Pvt Ltd
2106 House Ave Ste 101, Cheyenne, WY 82001 USA
Phone: +1(877) 246-9013
Email: support@starluxtravels.com
11. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.