Refund Policy

1. General Refund Policy

At StarLux Travels, we understand that travel plans can change. Our refund policy is designed to be fair and transparent while adhering to the terms and conditions set by airlines, hotels, and other service providers. As an intermediary service, our ability to process refunds depends on the policies of the respective service providers.

2. Flight Refunds

3. Hotel and Accommodation Refunds

Hotel refund policies vary by property and booking type:

• Free cancellation bookings: Full refund if cancelled before the deadline
• Non-refundable bookings: Generally not eligible for refunds except in extraordinary circumstances
• Partially refundable bookings: May incur cancellation fees as specified in booking terms

4. Service Fees

StarLux Travels service fees are generally non-refundable except in cases where we are unable to fulfill the requested service or in cases of our error. Service fee refunds will be processed within 5-7 business days.

5. Refund Processing Time

• Credit card refunds: 7-14 business days
• Debit card refunds: 7-21 business days
• Bank transfers: 3-10 business days
• International refunds: May take up to 30 business days

6. How to Request a Refund

7. Force Majeure and Extraordinary Circumstances

In cases of extraordinary circumstances such as natural disasters, government travel restrictions, or other force majeure events, we will work with service providers to provide the best possible resolution, which may include refunds, credits, or rebooking options.