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Leaders in Global Aviation
Air New Zealand logo

Air New Zealand

Pacific spirit, world-class service across 18 countries.

Trusted airline booking support
Fast help before and after checkout
Fare insights across premium cabins

About Air New Zealand

With 110+ aircraft and routes spanning 18 countries, Air New Zealand blends innovation and warm Kiwi hospitality.

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Booking steps

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Policy highlights

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Baggage notes

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Onboard perks

Booking in 4 simple steps

  1. 1Visit airnewzealand.com or use the app
  2. 2Choose route, dates, passengers, and class
  3. 3Apply promo codes if available
  4. 4Pay and receive confirmation by email/SMS

Policies at a glance

Cancellations

Cancel within 24 hours for a full refund (fare & route dependent).

Refunds

Refundable fares include card fee refunds; others get credits.

Changes

Use Manage Booking; Flexi fares offer greater freedom; fees/fare difference may apply.

Upgrades

Bid via OneUp, redeem Airpoints, or request at airport (subject to availability).

Policy details vary by fare family, route, and availability at the time of booking.

Baggage

Carry-On

  • Economy: 1 × 7 kg + personal item
  • Premium classes: 2 bags (total 14 kg)

Checked

  • Domestic: 1–2 × 23 kg
  • International: 1–3 × 23 kg each

Excess

  • NZD $40–$120 per piece (route dependent)

Unaccompanied Minors

  • Under 5: cannot fly alone.
  • 5–11: UM service required.
  • 12–16: UM optional.
  • Fees: NZD $30 (domestic online)/$45 airport; NZD $80 (international online)/$120 airport.

Onboard perks

Online Check-In

  • Opens 24 hours before departure.

In-Flight Entertainment

  • On-demand movies, shows, games; complimentary Wi-Fi on select aircraft.

Dining & Beverages

  • NZ produce, local wines & beers; dining included on long-haul.

Concierge Support

Ready to book with confidence?

Speak with a travel expert for live fare checks and booking help.

+1 (877) 246-9013